2-DAY FUNDAMENTALS & IMPLEMENTATION WORKSHOP

A two day KM Fundamentals Workshop public or in-house, physically or virtually, that focuses middle management and KM practitioners on the what, why and how to implement KM. This two day workshop can also be delivered virtually in 4 sessions of 4 hours each, or 8 sessions of 2 hours each. The topics are the same as the one day KM Fundamentals Seminar but the extra 50% time is for deeper workshop discussions and assignments, and more detailed application of the concepts taught. 

• Session 1 Why KM?

  • knowledge as a key asset for knowledge driven organisations

  • a much faster and better way to manage knowledge creation, transfer, retention and application

  • from fragmented knowledge to collective organisational / institutional knowledge

  • from 'episodic learning'  to continuous learning, knowledge and innovation

  • significantly reduced costs to avoid repeating mistakes and re-inventing, with reusable knowledge assets

  • building personal, team and organisational knowledge capital 

  • faster knowledge competence development

  • incremental and radical innovation 

• Session 2 What is KM?

  • Principles led KM

  • Strategic and operational KM

  • Ethical / purposeful knowledge leadership

  • Successful KM Definitions

  • Successful KM Cases

  • International KM Standards and Best Practices

  • The Five Dimensions Framework

    • Personal, team, organisational, inter-organisational and global KM

    • Effective information communication, collaboration, learning, knowledge and innovation asset management

  • Knowledge Driven Mindset and Culture

  • Building a KM vision, values and mission

  • KM strategy development

  • Knowledge SWOT

  • Knowledge sharing and knowledge protecting policies

  • 9 Step KM Process

  • Knowledge Platforms and Systems

  • KM Tools and Techniques Directory

• Session 3 How do we start to implement KM?

  • KM Critical Success Factors  

  • Business value measurements / indicators

  • The importance of agile learning and 

  • 9 step KM Pilot process

  • Risk and Quality Management

  • KM roles and responsibilities

  • KM competence development

  • Governance

  • KM Strategy implementation

  • KM Policies

  • KM Implementation Framework

  • KM Assessment Tools

    • surveys and perception

    • change readiness assessment

    • infrastructure analysis

    • KM maturity models

  • KM tools and techniques

  • Recognition, motivation

  • KM Performance Management

  • Knowledge / Intellectual asset management

  • Summary and Next Steps

• Session 4 How to use some key KM Tools and Techniques

  • 1. Virtual discussion forums

  • Communities of Practice

  • Expert locator / expertise finder

  • Collaborative team workspaces

  • Peer Assists

  • Learning before / during / after

  • Lessons identified to lessons learned process

  • Reflective journals, Blogs and Wiki's

  • Document / content management

  • Digital asset management

  • Knowledge Platforms